Adjusto is an AI-native contents platform that takes claims from item capture all the way to settlement, supporting policyholder self-inspection, field adjuster inventory, and desk adjuster valuation, all in one seamless and flexible workflow.

We’ve built Adjusto to fit into any claim flow and any claim size. To name a few:

Sometimes the best way to learn is by doing, so let’s work a claim together. We’ll cover a lot of what’s available in the platform, so you can figure out what features work for you and your workflow. We’ve built Adjusto to be flexible, so it should fit right into how you work claims.

We’ve prepared some sample files for you to use. You can download all the files here. We’ll also link to them throughout the tutorial.

You should’ve received an email invite to join your organization on Adjusto.

And that’s it! Your account should be setup.

Reach out to your Adjusto org admin, they can send (or resend) your invite.

From the Claims page on your computer, click Add Claim

Fill out all the required fields in the Add Claim form.

In the Claim Number field, put in "Test - [Your Name]" so that we know that this isn't a live claim.

In Assigned To select yourself, since this is your claim.

While Deductible is optional, set it to a low value like $100.00.

The Policyholder Name and Address fields can be filled out however you’d like.

Finally, click Add Claim to create your new test claim.

You’re now on an empty claim page in the adjuster view.

From here you’ll be able to add items, invite policyholders to collaborate, work the claim, and more.

The basic way claims work is:

So let’s start adding items to the claim.

The first way we’ll add items is by uploading a loss sheet. Loss sheets can be spreadsheets (Excel, CSV) or handwritten forms (that’s right, our AI can read handwriting).

We’ll start with a spreadsheet. You can download our sample spreadsheets here.

Use the Upload Loss Sheet to Start Claim to add your file, then click Upload

This should only take a couple of seconds to process these items into Drafts.

Items enter into a Draft state when they first get added into the platform.

In the Draft state, you can review items and make changes to any of the fields before they get processed and priced out. This comes in handy when uploading handwritten loss sheets or videos to a claim.

In the Draft page you can:

Items in Draft have two states

Once you’ve prepared your items, you can have Adjusto automatically process them.

Note: If you’ve selected any Incomplete items, the AI Process Drafts button won’t work.

It takes a few minutes for items to process.

Once complete, they will automatically appear in the Items tab.

You will also receive an email letting you know the items have processed and are ready for review.

Once the items have processed they’ll appear in the Items list view.

Let’s take a look at the list in depth. There are a lot of columns, so you may need scroll horizontally to see them all.

Some important columns:

You can drag, resize, filter, and sort most of the columns.

Now let’s look at an individual item. Click on the blue item description (or double click anywhere on the row)

This view shows you everything related to this item and lets you modify any of the values.

You can:

Try updating a Settlement Item.

You’ll see that our AI found multiple products that it could have matched with. Our AI picks what it thinks is the best match, but you can change it to another one. Or set it manually.

Depreciation is also set by our AI, but it’s fully controllable by you.

Try changing the Classification to see how it changes the ACV of an item.

You can also change the Age of an Item to change the depreciation.

You can make changes to multiple items at the same time from the Items list view.

Select the items you want to change using the checkboxes on the left side of the row.

At the bottom of the page, a bulk item editor bar will appear. This can change most of the fields on an item.

For example we change the Room across these three items.

Flagged items are items that need additional work before they’re ready to be settled.

They are easy to fix though. You can filter down to just the Flagged Items to knock them all out quickly.

To resolve a Flag open up the Item and follow the instructions in the red banner.

For instance, “Cash” doesn’t automatically match with a product (since it’s money).

We’ll need to update the Settlement Item’s

Hit Save on the Settlement Item, and the flag is resolved!

When reviewing claims, especially large claims, you want to look for outliers where the Submitted Unit Price doesn’t match up with the Matched Unit Price.

This doesn’t mean the match is wrong necessarily, as policyholders don’t always know the value of their items, but it should be reviewed.

To easily see outliers, sort the Unit Price Diff% column. The bigger the difference, the darker the purple. And if the Unit Price Diff column is also a dark purple, that means there’s a big dollar amount difference. So be sure to look at those items.

And sometimes the Matched Unit Price is higher than the Submitted Unit Price, so be sure to review items with large price differences.

Practice makes perfect, so try working the claim.

Check out the second part of the crash course: Crash Course: Videos & Photos

If you have any questions or feedback don’t hesitate to email support@adjusto.ai. No question is to small.